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1. Service banking: the arrival of the all-purpose bank

by Hanson, D.G.

Edition: 2nd.Publisher: London Institute of Bankers 1982Availability: Items available for loan: [Call number: 332.17 HAN-;] (1).

2. Service quality and customer relationships in Indian banking

by Gandhi, Meenakshi.

Publisher: Mumbai Himalaya Publishing House 2011Availability: Items available for loan: [Call number: 332.170954 GAN-S] (2).

3. Customer service in academic libraries: tales from the front line

by Mossop, Stephen.

Publisher: Amsterdam Chandos Publishing 2016Availability: Items available for loan: [Call number: 027.7 CUS;] (1).

4. Customer satisfaction in indian aviation sector: an analytical study

by Kaushik, Neeraj | Kaushik, V. K.

Publisher: Maharshi Dayanand University, Rohtak 2008Availability: Items available for reference: [Call number: TK.0402] (1).

5. Impact of service quality on customer loyality: a study in organised retail sector

by Samridhi | Kaushik, V.K.

Publisher: Maharshi Dayanand University, Rohtak 2011Availability: Items available for reference: [Call number: TS 1081] (1).

6. Marketing management in commercial banks with special reference to customer service

by Vyas, Vijay Shanker | Hukku, V.N.

Publisher: University of Jodhpur 1991Availability: Items available for reference: [Call number: TV.0136] (1).

7. Report on trend and progress of banking in India 1997-98 =Bharat mein Banking kee pravruthi evam pragathi sambandhi report 2007-08

by Reserve Bank of India.

Publisher: Mumbai Reserve Bank of India 1998Availability: Items available for loan: [Call number: RR 332.110954 RES-R] (2).

8. Study on customer behaviour and service quality dimensions in banking sector : a SERVQUAL approach in Indian context

by Sampath, V.

Publisher: New Delhi Indian Council of Social Science Research 2013Availability: Items available for reference: [Call number: RS 0714] (1).

9. 1-800-Worlds : The Making of The Indian Call Centre Economy

by Krishnamurthy, Mathangi.

Publisher: New Delhi Oxford University Press, 2018Availability: Items available for loan: [Call number: 658.8120954 KRI-1] (1).

10. A study of impact of fee based policies of Banks on their profitability and customer behavior / Vani N. Laturkar

by Laturkar, Vani N.

Publisher: New Delhi : Indian Council of Social Science Research, 2015Availability: Items available for reference: [Call number: RL.0046] (1).

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