Arora, Renu <br/><br/>
Consumer grievances redressal 

 - New Delhi  Manak Publications  2005 
 - xviii, 240 
<br/><br/>includes bibliography and index 
<br/><br/><label>ISBN: </label>81-7827-116-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction;  Satisfaction;  Consumption (Economics)<br/>Customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.8343 ARO-C